Privacy Policy

Introduction

DKOMS ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including web design, hosting, domain registration, and PC repair services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, physical address)
• Business information (company name, website details)
• Payment information (processed securely through our payment partners)
• Service requests and communication history
• Device information for PC repair services (device specifications, serial numbers)
• Feedback and inquiries about our services

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• IP address
• Referring website
• Device type and identification

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use cookies for analytics, website functionality, and improving user experience. You can control cookie settings in your browser preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our web design, hosting, and PC repair services
• Processing your service requests and payments
• Communicating with you about your services, updates, and support
• Responding to your inquiries and customer support requests
• Sending promotional materials and newsletters (only with your consent)
• Analyzing website usage and improving our services
• Detecting and preventing fraud or security issues
• Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website and providing services (hosting providers, payment processors, email services)
• Fasthosts Partnership: As a Fasthosts Solutions Partner, we may share relevant information with Fasthosts to provide hosting and domain services you request
• Legal Requirements: We may disclose information if required by law or if we believe in good faith that disclosure is necessary to protect our rights or comply with legal processes
• Business Transfers: If DKOMS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for all data transmitted over our website
• Secure payment processing with industry-standard protocols
• Access controls and authentication mechanisms
• Regular security audits and updates
• Secure data storage and backup procedures

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal requirements
• Opt-out: You can opt out of receiving promotional communications from us at any time
• Data Portability: You may request a copy of your information in a portable format

To exercise any of these rights, please contact us at hello@dkoms.co.uk

6. International Data Transfers

Your information may be accessed by, stored in, or transferred to countries other than your country of residence, which may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same data protection laws.

7. Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the context of the processing and the legal requirements applicable. When information is no longer necessary, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by DKOMS. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services following the posting of revised Privacy Policy means that you accept and agree to the changes.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:

• Email: hello@dkoms.co.uk
• Phone: +44 (0) 7440 747 852
• Location: Hertfordshire, United Kingdom

We will respond to your inquiry within 30 days or as required by applicable law.